Key considerations for engaging intended users throughout the course of a collaborative project.

While researchers produce a great deal of knowledge that is potentially useful to decision makers, much of it is not actually used by decision makers. Oftentimes, approaches such as “educating the user or decision maker” are insufficient, too late in the game, or not entirely the right approach. While each project is unique and there is no “one size fits all” method to engaging intended users, there are some common important considerations when working towards achieving usable results.

This tool is designed to help project teams develop a responsive and adaptive process for engaging intended users in order to achieve desired outcomes, and is meant to be used at the discretion of a project team to support user engagement at various stages of a project in whatever format best meets a team’s needs.

How to access resources:  
Guide resources are provided as open-view Google Docs to promote access. Open the document, then make a copy or download the resource in your preferred format (File > Download).